Founded in 2016, Acko has rapidly made itself popular on the big stage. With massive advertising and customer centric services combined with its modern digital approach, Acko has gained a stronghold in the market.
Acko is a technological driver insurance provider with a wide range of insurance including car insurance. Acko car insurance offers standard third party and own damage policies with a wide range of add ons to add.
If you own a Acko car insurance or are considering to buy, you must know that there are various channels available to connect to Acko customer support which is keen to help you with your issues or queries.
You can connect with Acko through multiple channels:
Channel
Contact Details
Acko car insurance provides high-quality services. You can get in touch with them about any question you might have, and you can expect to receive a satisfying response from the dedicated customer service team:
Acko provides the below mentioned online support channels:
Acko has its branches located in different parts of the country. You can always pay a visit to seek more personalised support.
Make contact with the InsuranceDekho support team. You can schedule a home visit or visit the branch. The following is the contact information:
InsuranceDekho Contact Details
Girnar Insurance Brokers Private Limited,
Plot no.301, Phase-2,
Udyog Vihar, Gurugram-122022,
Acko has branches throughout India. The addresses of branches in major cities are listed below. You can find a complete list of branch offices on the website.[2]
State
City
Address
Contact
North
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002
Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301
0120-2514250 / 2514252 / 2514253
Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.
0522 - 2231330 / 2231331
Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017
0172 - 2706196 / 2706468
West
Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.
022 - 26106552 / 26106960
Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.
Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005.
South
Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004
040 - 67504123 / 23312122
Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015.
0484 - 2358759 / 2359338
Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (Old 312), Anna Salai, Teynampet, Chennai – 600 018.
044 - 24333668 / 24335284
East
Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072.
033 - 22124339 / 22124340
Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001
Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006
Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009
0674 - 2596461 /2596455
When you contact the customer support team, there are a few things to keep in mind.
When you buy Car Insurance through InsuranceDekho, you can take advantage of our Grievance Redressal services. InsuranceDekho's grievance redressal service provides you with additional support in addition to the services provided by your Insurer.
You can get in touch with the grievance redressal officer, Mr. Rohit Khurana at grievance@insurancedekho.com.
If you are dissatisfied with the response from our grievance redressal officer, you can write to the Principal Officer at po_gibpl@girnarinsurance.com to further escalate the situation. For more information, go to our Grievance Redressal page .
Acko has a dedicated grievance redressal team that investigates and resolves raised issues to safeguard policyholders from unfair actions. If you don't get a satisfactory response from customer support, you have the option to take your issue to grievance redressal. Follow these steps to get in touch with the grievance redressal:
Write an e-mail addressing your issues or queries to hello@acko.com. Acko will acknowledge your mail within 24 hours and will connect with you.
After internally investigating the issue, customer support will respond in a period of 5 working days.
If the staff doesn't respond or you are not satisfied with the response, escalate the issue further to grievance redressal.
Write to the grievance redressal at grievance@acko.com, provide a brief of your issue, and convey your message with clarity in detail.
This mail will be acknowledged in 24 hours and you shall expect a response within 15 working days.
Acko encourages its senior citizen customers to reach out to customer support by calling 080-62370023.
If you are not satisfied with the response from Grievance Redressal, escalate it to the Chief Grievance Officer.
To escalate the issue further, write to Ms. Reena Evans, the Chief Grievance Officer at gro@acko.com.
Your mail will be acknowledged in 24 hours and after an internal investigation, the CGO will respond to you in 7 working days.
You can also connect to the CGO by other means:
Phone number: 1800 266 2256 (Toll-Free) or 1860 266 2256
Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102.
If you are unhappy with the response from CGO, you still have the last resort of reaching out to the Ombudsman.
The last option to escalate your issue is to connect with an Insurance Ombudsman.
You can contact IRDAI on the toll-free number 155255.
You shall look out for an Insurance Ombudsman located at various centres. You can find a list on the official website of the Council for Insurance Ombudsman.
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By InsuranceDekho 10 Oct 2023My car was damaged due to the floods last month in my state. Fortunately, I had Acko car insurance and it helped me financially to get my car repaired. My claim was approved after a smooth process and my car was repaired at a cashless garage. I have no complaints with the services provided by Acko. Although the condition of my car before repairing was really bad, Acko claim settlement process returned my car in 4 days and it looks brand new now. Thanks to InsuranceDekho for suggesting Acko for their reliable services. Read More
By Nilutpal Das On: July 12, 2024 Perfect mobile appI recently switched my car insurer to Acko and I have to say that their digital approach is highly convenient for users. The mobile app is filled with so much functions that I don't even feel the need to reach out to customer support. Thanks to InsuranceDekho for completely changing my customer experience by recommending Acko car insurance. Read More
By Rochisha Girotra On: July 1, 2024 Smooth Claim ProcessMy new car got a dent due to a small accident with a scooter on the streets. Thanks to Acko car insurance my claim process was very smooth and I got my car repaired in a very short time period. InsuranceDekho guided me in regards to selecting a suitable insurer. Read More
By Umar Waris On: June 28, 2024 Live Repair updatesMy car was taken to a garage by Acko within an hour of filing a claim. The speed of work was very impressive and the best thing was that I was receiving regular updates on my WhatsApp. Within a few hours my car was delivered, completely washed and sanitised it looked like a new car. Thanks to InsuranceDekho for understanding my requirements and suggesting a perfect insurer for car insurance. Read More
By Sriram Subramaniam On: June 27, 2024 Smooth Renewal ProcessIt was near the end of the financial year and I was caught up with so much work that I almost forgot to renew my Acko car insurance. Only after renewing I realised how easy it was to renew insurance with Acko with their app. I tied up with Acko after spending time analysing best insurance plans from InsuranceDekho so got to appreciate them for that. Read More
By Mayank Gupta On: June 26, 2024 Customer supportI had many doubts regarding my policy documents and Acko customer support was very helpful. Suresh from the customer support team was very kind and patient. InsuranceDekho helped me pick Acko and I'm more than satisfied with it. Read More
By Anshika Thakur On: June 24, 2024 Hassle-free experienceInsuranceDekho helped me a lot in selecting the best plan. I had never purchased insurance, so I was very picky with my choices and the quotes provided by InsuranceDekho. I chose to go with Acko comprehensive motor insurance and had a smooth and easygoing experience with the process. Read More
By Faisal Rizvi On: June 19, 2024 Excellent cashless claimMy car was damaged by a small accident. I came home and intimated the claim using the mobile app and within 60mins the pick up was arranged. It took a day for them to repair and I could track details of repair on whatsapp. InsuranceDekho helped me make a wise decision. Read More
By Manjeet Singh On: June 17, 2024 Great dealsI realised very late that the premium of my last car insurance was really expensive so i decided to renew my car insurance through InsuranceDekho. They provided all the policies of all mainstream insurance providers and it was very easy to figure out which was the most reasonably priced. I got my car insurance from Acko and their services are worth applauding especially due to the ease of communicating through the app. Read More
By Aastha Thakur On: June 11, 2024 Quick claims settlement proces.I used InsuranceDekho to compare comprehensive car insurance policies. It gave me some metrics to consider while choosing an insurer. I decided to buy it from Acko and I have not regretted it. The Acko mobile app is very convenient and is a hub of all activities. I made a claim a week ago due to a small accident. Acko customer support was very clear and dedicated to settling my claim ASAP! Read More
By Daaniyah Khan On: June 10, 2024
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